HOW DO I RETURN AN ORDER?

If you are not satisfied with your purchase and wish to return an item, please contact us via the CONTACT menu within 14 days of receiving your order. After this time, your product will not be accepted for return.

BY BUYING FROM US, YOU ARE ACCEPTING ALL OF THE FOLLOWING CONDITIONS:

The return request date that will be taken into account is that of your request mail.

If you decide to return an order, you will have to pay the shipping costs.

Please, in your request indicate your order number as well as the reason for your return. If the product is defective, please also attach a photo of the product. Our customer service team will review the return request and send further instructions if the return is approved. (Return Sheet and Return Procedure)

Returned items must be unused, in the same condition as when we sent them to you, and in their original packaging. Stains, folded cards, broken seals or broken plastic sheets will not be accepted. If the condition of the product sent back to us is not in acceptable condition, we reserve the right not to return or exchange it. Products that have been customized cannot be refunded or exchanged.

Non-returnable items include items purchased through retailers, incorrect products purchased, and products damaged due to customer mishandling.

Returns made without the RETURN SHEET and without following the RETURN PROCEDURE instructions will be REJECTED AND NOT REFUNDABLE. 

In the event that the item is defective, you have 5 business days to contact us from the date it was received. If this item is in your possession more than 10 business days, it is considered used and we will NOT MAKE A REFUND OR REPLACEMENT. NO EXCEPTIONS!

After the first 24H since the order was placed you will NOT be able to choose any REFUND or REPLACEMENT if the reason is that you no longer want an item or you have entered an ERRONEOUS SHIPPING ADDRESS.

You are responsible for the proper tracking of your order. BOOBLO IS NOT RESPONSIBLE FOR MISDIRECTIONS.

We will refund the amount of the item, minus the shipping and COD charges which are not refundable, once we receive the item in its original state, in perfect condition and packed with all components and accessories included.

Note: Cash on delivery and shipping costs are not refundable.

WHAT DO I DO IF THE PRODUCT RECEIVED IS DAMAGED OR INCORRECT?

Please contact our customer service team (Contact Us page) to start the return process. Please include the following information:

Order Number
Proof of Purchase
Video or photo of the product to be returned (if applicable)
Complete shipping address
Phone number

In some cases, you may be asked to include a video or photo of the defective product as proof in order to reimburse or replace the product.

HOW LONG DOES THIS PROCESS TAKE?

Returns may take up to 14 business days to process from the day we receive your return. We will send you an email to confirm once your return has been processed.

For defective items, a full refund will be credited for the returned products.

For non-defective items, the refund excludes all shipping and C.O.D. charges.

WHEN WILL I RECEIVE MY REFUND?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or request for cancellation. Please contact your card-issuing bank if you have any questions about when your account will be credited.

If you have not yet received a credit for your return, here is what you should do

Contact your bank or credit card company. It may take some time before the refund is credited to your account.

HOW CAN I MODIFY OR CANCEL AN ORDER?

Please contact us within 12 hours of placing your order if you need to modify or cancel it. Be sure to provide your order number and the modification you wish to make and we will confirm you once the modification has been made. Please note that any order that has already been packaged or shipped cannot be modified or cancelled